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All official consultation, pre-sales matching, order service, logistics inquiry, after-sales maintenance, policy consultation, business cooperation and complaint feedback services of torgenera.com are uniformly and exclusively undertaken by the official customer service team of this website.
Any service information, policy interpretation, transaction consultation and after-sales processing obtained through third-party platforms, social media accounts, private channels and non-official channels have nothing to do with torgenera.com, and our brand will not bear any legal responsibility and service guarantee for non-official information.
To ensure the legitimate rights and interests of all users browsing, registering and purchasing products on torgenera.com, we have formulated standardized, institutionalized and procedural full-cycle user service specifications, covering all links before, during and after user transactions. In terms of pre-sales service support, our professional customer service and design team can provide users with personalized services including product style selection, home decoration style matching, space size adaptation, lamp power selection, light source color temperature recommendation, intelligent function explanation, installation environment evaluation and scene use suggestion, helping users accurately select the most suitable lighting products according to their home decoration style and actual use needs. In terms of in-transaction service, we support users to consult order payment verification, order confirmation progress, inventory status modification, order information correction, address adjustment and other related issues at any time, and assist users in solving abnormal order problems such as payment failure, order duplication and order cancellation in a timely manner.
In terms of after-sales service, we provide full-cycle after-sales support for all orders generated on torgenera.com, including logistics tracking inquiry, delayed delivery processing, package abnormality feedback, product defect handling, wrong goods and missing goods compensation, installation technical guidance, product use fault debugging, return and refund process docking, after-sales progress follow-up and result notification. In addition to conventional user retail services, our official team also accepts bulk wholesale consultation, engineering order cooperation, customized lamp customization, brand distribution cooperation and other business docking needs from global merchants, and can provide exclusive quotation schemes, cycle confirmation, quality guarantee agreements and long-term cooperative service plans for bulk cooperative customers. All user consultation and feedback information will be uniformly recorded, sorted and processed by the official system of torgenera.com, and we strictly implement the 24-hour working hour reply mechanism for valid messages.
Official Service Email: service@torgenera.com.
Company
Customer Support Hours
Monday – Friday
Contact Phone Number：+1 (930) 222-0722
Hotline Service Hours： PDT 9AM-6PM