Privacy Policy

This Privacy Policy is formally formulated and publicly released by torgenera.com, applicable to all users who visit, browse, register accounts, submit information, place orders and consume on the official website of torgenera.com. This policy complies with the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA) and other global mainstream personal data protection laws and regulations, aiming to standardize the platform’s data collection, storage, use and protection behaviors, and fully safeguard the personal privacy and legitimate rights and interests of all platform users.

All privacy service rules of torgenera.com are based on this official policy, and any disputes related to user privacy protection shall be handled in accordance with the provisions of this policy. In terms of information collection principles, torgenera.com strictly abides by the principles of legality, necessity, transparency and minimum collection. We only collect user information necessary for website operation, order transaction and after-sales service, and never excessively collect irrelevant personal sensitive information. The user information collected by the platform is divided into active submission information and passive collection information. Active submission information refers to the personal data voluntarily filled in and submitted by users during account registration, order placement and service consultation, including user name, contact email, mobile phone number, detailed shipping address, postal code, order transaction records, payment related information and personalized demand notes.

Passive collection information refers to anonymous data automatically recorded by the system when users browse torgenera.com, including website access time, browsing track, product viewing records, page stay time, device model, browser type and network environment information, which is mainly used for analyzing user preference, optimizing website layout and improving user shopping experience. In terms of information use specifications, all collected user information is only used for the internal operation and service of torgenera.com, including order confirmation, logistics delivery arrangement, after-sales problem handling, user message notification, product optimization and platform security risk prevention. We will never sell, rent or publicly disclose user personal information to third-party commercial institutions without the explicit written consent of users. In order to ensure the smooth completion of order transactions and logistics distribution, the platform may authorize formal third-party service providers (logistics companies, payment institutions, data maintenance service providers) to obtain necessary user data, and we will sign strict confidentiality agreements with all cooperative third parties to restrict their data use behavior and scope of authority. In terms of data security protection, torgenera.com adopts HTTPS encrypted transmission technology and independent secure server storage system to realize encrypted storage and isolated protection of all user data. The platform is equipped with professional network security maintenance personnel, regularly conducts system vulnerability detection and data backup, and effectively prevents data leakage, tampering and illegal access risks. In terms of user data rights, all users of torgenera.com enjoy the rights of data inquiry, modification, update, deletion and authorization withdrawal. Users can apply to official customer service at any time to query the personal information stored on the platform, modify wrong information, update latest data, or apply for permanent deletion of invalid historical data. After the user withdraws authorization, the platform will immediately stop collecting and using the user’s personal information, and clean up the corresponding data in accordance with legal procedures. In terms of data retention cycle, the platform retains user transaction data and service records in accordance with international e-commerce legal retention requirements, and automatically cleans up expired and inactive user data regularly to reduce data security risks. torgenera.com reserves the right to update and optimize this privacy policy according to legal revisions and business development needs. The updated policy will be publicly displayed on the official website and take effect automatically. Users’ continued access to and use of torgenera.com after the policy update means automatic recognition and acceptance of the latest privacy terms.