Shipping Policy
This Shipping Policy is officially formulated by torgenera.com, applicable to all paid and confirmed lighting product orders on this website. This policy standardizes the full-link rules of order delivery, product packaging, global shipping scope, transportation time limit, freight settlement, customs clearance liability, logistics exception handling and risk division, which has binding force on all users and platform logistics service behaviors. In terms of delivery processing rules, all in-stock products of torgenera.com will be inspected, sorted and packaged within 1-3 working days after successful order payment confirmation. Working days refer to Monday to Friday (UTC+8), excluding international statutory holidays, platform rest days and force majeure suspension periods. Pre-sale and customized products will be delivered in accordance with the delivery cycle marked on the product detail page, and the platform will actively notify users of the delivery progress via official email.
In terms of product packaging standards, considering that lighting products belong to fragile electronic products, torgenera.com implements multi-layer anti-fragile packaging for all outgoing products. Small lamps such as table lamps and wall lamps adopt thickened cartons and full-surround shockproof foam packaging; large lamps such as chandeliers and floor lamps adopt reinforced wooden frames and multi-layer buffer protection to effectively resist extrusion, collision and moisture during long-distance cross-border transportation and ensure product integrity. In terms of global shipping scope, torgenera.com supports delivery to most countries and regions in North America, Europe, Australia, Southeast Asia and other global regions. Remote areas and island regions support delivery with a moderate extension of transportation time. The specific deliverable regions are subject to the optional options on the order checkout page. In terms of transportation time limit, the standard transportation time for conventional regional orders is 7-20 working days, and 20-30 working days for remote and island regions. The transportation time is calculated from the date of outbound warehousing and logistics tracking number generation, excluding customs clearance time and local terminal distribution delay caused by objective factors. Slight delay of individual orders due to international logistics route adjustment and customs clearance efficiency differences belongs to normal industry situations and does not constitute platform delivery default. In terms of freight rules, all freight fees of torgenera.com are automatically calculated by the official system according to product weight, volume and shipping destination, and the final freight amount is transparently displayed on the checkout page without any hidden charges. Platform preferential activities such as free shipping will be implemented in accordance with official activity announcements. In terms of customs clearance and tax liability division, all order prices of the platform do not include destination country tariffs, value-added tax, customs clearance fees and other miscellaneous fees. All tax and customs fees incurred during cross-border transportation shall be borne independently by the user. The platform will truthfully declare product information in accordance with international customs standards to assist users in completing customs clearance procedures. In terms of logistics risk division, the platform is responsible for product damage and loss caused by packaging errors and quality problems before outbound delivery.
After the products are outbound and enter international logistics transportation, all risks caused by customs detention, force majeure, third-party logistics errors and incorrect user receiving information filling shall be borne by the user. Users must fill in accurate and complete receiving information on torgenera.com. Delivery failure, package return and product damage caused by wrong information filling shall be borne by the user. For confirmed lost or severely damaged packages, users can submit compensation applications through official customer service within 7 working days after the abnormality occurs, and the platform will assist in handling logistics compensation procedures. This Shipping Policy is the sole valid logistics service specification of torgenera.com, and all logistics services are subject to the provisions of this policy.